During Saturday afternoon, 4th April 2009, on the 2012 Olympics site, a large number of high capacity BT core network circuits/cables were damaged by a Third Party. These cables were in a tunnel 32m below ground surface.
Since Saturday afternoon, BT engineers have been on site working to restore service to customers affected by this incident.
Internet circuits have not been affected
EDIT: I stand corrected, looks like a lot of internet circuits are affected, was a lot of misinformation being fed out when I first heard about all this.
Polymath. Serial entrepreneur turned VC, now sitting on both sides of the table, talking tech, finance, and motorbikes.
I can guarantee that internet circuits have definately been affected. I think it may be a large internet pipe as broadband users from a large part of south essex have been disconnected from the internet. BT seem to be playing this down somewhat.
We are with tiscali and every night since the weekend we loose the internet at approx 9.30 There message is that it is the effect of the damage done on Saturday at the Olympic site Getting a bit fed up with it now
I agree with Rob I lost internet in the North East of England and was informed by Tiscali that it was due to the Olympic site damage at London. down 2 days and only getting partial usage back.
Internet services have definitely been disrupted. I’m up in Scotland and have not been able to access the internet from my home since Sunday (5th April) and it’s now Thursday! I’m surprised that no news of this has been on the radio or TV – after all there must be thousands who are also in a similar position. What were they boring for – oil?
I must say it is “odd” how this has all been suppressed in the media…
I’m with Tiscali and live in west sussex and haven’t had any broadband since sunday, it’s now good friday. As above I just can’t understand why this isn’t on the news. The only thing I can think of is if it has security implications for the country?
I live in North Norfolk and have had no broadband since Monday night and it is now Saturday. I have telephoned Tiscali numerous times and have been fobbed off with a different story from every person I talk to. One of them said the problem was resolved and another says it is ongoing and Tiscali engineers are now helping BT down the tunnel. Another lady said we would be receiving £10 compensentation – I won’t hold my breath for that.
Hi, I am with Tiscali also and I am up near Edinburgh. I have been without internet access since Sat 04 April and every time I email them or phone them they tell me the same excuse (as above.) I emailed them this morning and told them I would be cancelling my account and they replied with yet another line saying that it will possibly be fixed today but can’t guarantee it. Sick of them; my contract runs out in May so will definately be changing then. I had a look at the terms and it does say they are not responsible for 3rd party actions – there’s a surprise!!!
PS I too am surprised it’s not been mentioned in the internet; I bet Tiscali have lost a lot of business because of it…
Contrary to what Amanda Seales was told, Tiscali Engineers will not be in BT’s Deep Level tunnels. A lot of delays have been caused by BT/openreach Management arguing over which cables to repair first, there are not only fibre cables down there, the majority are copper cables. Does anyone know who was “controlling” the boring machine that entered the Deep Level tunnel? The boring machine also hit electricity cables.
20/4/2009 and I am still off line. What on earth are Tiscali playing at. It is a disgrace.
I am with Tiscali and lost connection on 4th. We called 6th and were advised it would be up by the end of the week. We then called on 11th and were advised it would be back on 13th (Monday) They gave us a number for local updates and it states that the line is fine, I asked them to check it and they said no its definitly down (good helpline). Then were advised again it would be up by the end of the week, and guess what it’s still not back. Each time you get someone else fobbing you off telling you it’s out of thier hands. I will be calling today when I get home if its not up and asking for some compensation. I know the bill isn’t much but its hardly the point, I mean its been 18 days now with no connection at all.