Last week was one of the more exhausting weeks I can remember having for quite a while. I’m sitting here reflecting on the week, and thought I’d share some thoughts and experiences.
The main focus at my IT company, Berkeley IT, was gearing for delivery on a number of large new customer signups; think 300 to 3000 new Hosted Exchange customers. We’ve had new hardware arriving every single day of the week, its been a mad house! I am very lucky to have the excellent team around me that I do; Will Ottewell, my support manager is second to none in his commitment to delivering customer excellence – and I credit a lot of the recent new business to his dedication, especially focusing around our offsite backup offering. I’ve also taken on a new member of support staff to work with Will, and we are still looking for more people.
My PA Hire business, The PA Hire Company, has had a very good week too, delivering and engineering the launch party for a new and upcoming band. Nath Robinson, whom I brought in as Operations Manager for The PA Hire Company has done an awesome job in liaising with customers and delivering first class events. Having been up since 03:00 the day of the album launch, and with the demands on my time of my IT company, I wasn’t able to oversee the event delivery from the start. I drove to the club on Bethnal Green around 22:00, I arrived in time to help the guys pack up and load the van, as well as speak to the bands manager, Peter Davis. He was very impressed and grateful for the top notch level of service and the quality of our work. Its always nice to speak to a happy customer, and fortunately for me, it happens a lot 
I always say that delivering IT that works is very simple, its how you support and liaise with customers that makes you stand out from the crowd, and it has worked wonders for Berkeley IT. Fortunately for me, this same mentality has transferred over to the PA Hire Company, and I am sure that we will see this grow into as stable a business as Berkeley IT.
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